POLICIES

GUEST POLICIES AT BOLD NORTH CELLARS

At Bold North Cellars (Carlos Creek Winery, 22 Northmen Brewing Co, The Grand Hall, Stoke Pizza Kitchen, and Sizzle Food Truck), we pride ourselves on providing a great experience for ALL our guests. we ask that you understand and respect our policies.  The more you can respect these wishes, the less our staff has to intervene and the better enjoyment for all guests during your visit.

FAMILIES WITH CHILDREN

If you have children with you during your visit, they must be closely supervised, disciplined, and we ask you to consider the length of time of your visit.  Please remember our buildings and grounds are NOT play areas for young children.  Our primary focus is providing a great wine and beer tasting experience for guests 21 and older and while we do our best to accommodate families, please keep in mind the primary nature of our business is a winery, brewery and event center.  Please be prepared to enforce the following appropriate behaviors with your children: 

  • Children must never stand or sit at any of our bars, even in the presence of an adult. 

  • Do not place babies on our bars. 

  • Children should not run around inside, climb on furniture or railings. 

  • Please clean up after your children – especially if you are bringing and feeding young children snacks. 

  • Please consider making arrangements to keep children at home and/or keep visits with children brief.  

The Bredeson Family, our staff and other visiting guests appreciate your understanding and cooperation in contributing to an enjoyable experience for all.  

DOG POLICY

Dogs are not allowed in any of our buildings but are welcome outdoors. Dogs must be leashed at all time. Please clean up after messes. We highly discourage leaving your pets in your cars, we have virtually no shaded parking spots and parking on our grass is strictly prohibited. To be considerate to other visiting guests, we do have a no bark policy. If your dog will not do well in this situation, please keep them at home.  Thank you! 

PARKING

There is absolutely no parking on the grass at any time. We work hard to keep our property looking nice. Please be kind and considerate to our grounds crew by parking in designated areas only. 

  • Guests visiting the winery or brewery should park in our new South lot. 

  • Guests arriving for weddings or events should park in the white fenced parking lots on the far north of our property. 

  • The parking lot between The Grand Hall and The Winery is reserved for handicapped and pick-up customers only. There is a strict 20 minute time limit on pick-up parking spots.

SMOKING policy

We are a smoke-free property. That includes no smoking of: cigarettes, cigars, vapes and cannabis.

CANNABIS POLICY

Because our business is centered around the sale of wine, beer, and cider, we will not be allowing the consumption of any marijuana or THC-based products on Bold North Cellars property at this time. Bold North Cellars is a family friendly business and we want all of our customers to have a safe and fun experience as well as prevent any unintended interactions of THC and alcohol. We will continue to consult prevailing research and guidelines as we all learn about these new laws. 

PROFESSIONAL PHOTOGRAPHY

Professional photography sessions are allowed for non-wedding purposes on the grounds of Bold North Cellars. These are allowed Sunday-Thursday during our regular hours of operation. Appointments must be made in advance by emailing kasey@carloscreekwinery.com.

GENERAL POLICIES

  • Seating is first come first serve, and we do not take reservations.

  • No parties involving opening of gifts or serving of cake are allowed without prior permission.

  • No Outside Food or Beverages allowed, with the exception of food for infants and toddlers.  We have a kitchen on-site, non alcoholic beverages, and snack items for kids. Please Note: We are not able to warm infant formula or food for special diets.

  • No party décor or balloons are allowed.  We believe the best ambiance is the natural decor and beauty of our space and property. 

  • We have Bocce Balls, Garden Chess and Bean Bag Games for the pleasure of our guests. Children must be supervised at all times when playing these games. The Bocce Ball courts are not a sandbox and no other toys or games are allowed on the courts. The Chess Pieces and Sandbags are not weapons! Do not allow your children to throw these or hit each other with them. 

  • Please do not pick our grapes and apples. These are our crop! They are frequently sprayed and could be dangerous to consume at times. 

  • Do not allow your children to pick and throw apples. This is a destruction of our property and you, and your children will be asked to leave.

  • The Grand Hall, The Creekside Room and the Creekside Deck are for use by guests who rent these spaces for private events. Guests not associated with these private events are not allowed in these spaces at any time. Customers booked for future Grand Hall Events may not bring guests to “take a peek” at the venue. Please respect the privacy of the guests currently hosting an event.

  • Rowdy or disorderly behavior will not be tolerated.  

  • Underage drinking, including attempts to serve underage members of your party, will be turned in to law enforcement.

  • Intolerant, mean or rude behavior to others based on race, creed, religion, sex or sexual orientation will not be tolerated.

  • Bold North Cellars reserves the right to terminate service, request you leave our property, or alert law enforcement, for gross infringement of these policies.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

We do not offer refunds on wine once the wine has been signed for by the customer. Carlos Creek Winery will replace any damaged wine during shipping. It is the customers responsibility to store and handle the wine properly after they have received and signed for the wine. 

On purchases, other than wine, we offer a 15 day return policy. For more information call 320-846-5443. We will not accept returns that have been used or worn. All returned items must be in the state they were in when they left Carlos Creek Winery. 

For events, check each individual event listing for its return policy. 

TERMS OF USE

Use of this site signifies your agreement with the following terms of use. If you do not agree with any of these terms of use, please do not use this site. Carlos Creek Winery (the “Company ”) reserves the right, in its sole discretion, to modify these Terms of Use at any time and you agree to be bound by such modifications through your use of the Company’s site.

TRADEMARKS

Bold North Cellars holds the following trademarks: Hot Dish Red®, Wobegon White®, You Betcha Blush®, Minnesota Nice®, 22 Northmen®, and Beerventurous®. This restricts the use of these marks by any alcohol manufacturer.