Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

We do not offer refunds on wine once the wine has been signed for by the customer. Carlos Creek Winery will replace any damaged wine during shipping. It is the customers responsibility to store and handle the wine properly after they have received and signed for the wine. 

On purchases, other than wine, we offer a 15 day return policy. For more information call 320-846-5443. We will not accept returns that have been used or worn. All returned items must be in the state they were in when they left Carlos Creek Winery. 

For events, check each individual event listing for its return policy.